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0117 472 5700

FAQ’s

If your question is not listed here, get in touch with our team…

info@mycoco.io

  1. Do I need to activate my fuel cards?

    No, once you have received your fuel cards and PIN, they are active and ready to be used.

  2. How do I use my fuel card?

    Prior to refuelling, identify if your fuel card is accepted at the fuel station by using our app. Once you have identified that your card is accepted at the fuel station, refuel and complete the purchase by taking your card and paying to your account at the kiosk.

  3. Where can I use my cards?

    You have access to over 4,000 forecourts across the country. These can be located through our app.

  4. How do I pay for the fuel that I use?

    You will receive an invoice each week that will contain the previous week’s fuel purchases. Payment will then be taken by direct debit.

  5. What about my receipts?

    You no longer need to keep any receipts you are given as you will be sent a weekly VAT approved invoice which is fully itemised to make your admin easier.

  6. How does the app work?

    Once registered you’ll be able to search and navigate to a forecourt where COCO+ Fuel™ is accepted. Weekly, we publish your fuel usage and your Offset<sup>+</sup> contribution.

  7. Where do my Offset+ funds go?

    COCO+ have partnered with ClimateCare™, a leading organisation in their field. ClimateCare™ manages a portfolio of projects on our behalf and regularly publish project updates that we share with you. We’ll also supply quarterly reporting so you can see your contributions and use them for your company CSR.